Cancellation & Refund Policy for Gateway Mice
At Gateway Mice, we understand that travel plans can change. We want to make the process as clear and hassle-free as possible for you. Please read our Cancellation & Refund Policy carefully before making any booking. By booking with us, you agree to the terms outlined below.
1. General Cancellation & Refund Terms
- Cancellation Requests: All cancellation requests must be submitted to us in writing via email at Info@gatewaymice.com. You will receive a confirmation of receipt, and we will notify you of the next steps based on your booking type.
- Refund Eligibility: Whether or not you are eligible for a refund depends on the specific travel product or service you have booked. Each service provider (e.g., airline, hotel, tour operator) may have its own cancellation and refund policies, which will apply in addition to our policy.
- Refund Processing: Refunds will be processed in the original payment method unless otherwise specified. Please note that refunds can take several business days to be processed, depending on the provider and payment method.
2. Cancellation Policy
2.1 Flights
- Standard Cancellation: If you need to cancel a flight booking, cancellation fees will apply as per the airline's terms and conditions. In most cases, flight tickets are non-refundable once issued.
- Refundable Tickets: If you have purchased a refundable ticket, you may be eligible for a refund after deducting cancellation fees. Refunds will be subject to the airline's policy.
- Non-refundable Tickets: Non-refundable tickets typically do not qualify for a refund unless the airline offers a full or partial refund under special circumstances (e.g., flight cancellations or delays by the airline).
2.2 Hotels
- Flexible Rates: For bookings made with flexible rates, cancellations can typically be made without a penalty up to 40 days before your check-in date. After this period, a cancellation fee 100% (Subject to hotel and period of booking ) of the total booking amount will be charged.
- Non-refundable Rates: If you have booked a non-refundable hotel rate, cancellations are not eligible for a refund. You will be charged the full amount at the time of booking, even if you cancel.
- Special Circumstances: If your booking is affected by extraordinary circumstances (e.g., natural disasters, government restrictions, etc.), we will work with the hotel to provide a solution, which may include a partial refund or rebooking options.
2.3 Tours and Activities
- Flexible Tours/Activities: Cancellations made 45 days (subject to booking) before the tour/activity will receive a full refund. Cancellations made within 30 days of the tour will be subject to a cancellation fee of 100% of the total booking amount.
- Non-refundable Tours/Activities: Some tours and activities may have a non-refundable policy. Please check the specific terms of the activity at the time of booking.
- No-show: In the event of a no-show or failure to attend the tour/activity, no refund will be issued..
2.4 Car Rentals
- Flexible Booking: For car rentals booked with flexible cancellation policies, you may cancel your reservation up to 15 days before your pickup date for a full refund. Cancellations made within 10 days may incur a cancellation fee of 100%.
- Non-refundable Booking: For non-refundable car rental bookings, cancellations are not eligible for a refund. Full payment will be charged at the time of booking.
3. Refund Process
- Eligibility: Once your cancellation request is processed and accepted, we will submit it to the respective service provider (e.g., airline, hotel, tour operator). Please note that refund eligibility and amount may vary based on the provider's policies.
- Refund Timeframe: Refunds typically take 45 business days to be processed, depending on the payment method used. Please allow additional time for processing if the provider requires it.
- Transaction Fees: Please note that transaction fees (such as bank fees or third-party payment processing fees) may not be refunded
4. Force Majeure
We understand that unforeseen circumstances such as natural disasters, political instability, pandemics, or other emergencies may affect your travel plans. In the event of a force majeure situation:
- Airline Cancellations/Delays: If your flight is canceled or delayed due to force majeure, you may be entitled to a refund, rebooking, or compensation according to the airline's policy. We will assist you with this process to the best of our ability.
- Travel Restrictions/Health Concerns: If travel restrictions or health concerns (e.g., COVID-19) affect your booking, we will work with our service providers to assist you in rebooking, rescheduling, or providing refunds as applicable.
5. No-Show and Late Arrival
- No-Show: If you fail to show up for a booking (e.g., flight, hotel check-in, tour), no refund will be issued, and you may be charged for the full amount of the booking.
- Late Arrival: If you arrive late or miss your booking, it is your responsibility to contact the service provider (e.g., hotel, tour operator) directly. We cannot guarantee that you will be refunded or accommodated in such cases.
6. Amendments to Bookings
If you need to change or amend your booking, please contact us as soon as possible. Changes are subject to availability and may incur additional fees from the service providers. Changes made within 10 days of your departure may be subject to higher fees.
7. Cancellation Fees
Please note that cancellation fees depend on the terms and conditions of each service provider. Our company charges an administrative fee of 20% of the total booking amount in the event of a cancellation. This fee is in addition to any cancellation fees imposed by the service providers.
8. Contact Us
If you have any questions or concerns regarding our Cancellation & Refund Policy, or if you need assistance with a cancellation or refund request, please contact us at:Gateway Mice: Email: Info@gatewaymice.com
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Important Notes:
- Please read the full terms and conditions of any booking before making your reservation to understand the service provider's specific cancellation and refund policies.
- For bookings made through third-party platforms (e.g., online travel agents), please refer to their cancellation and refund policies as well.
